Transfermative Technologies is seeking a Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service through email, phone, and chat channels. Duties include resolving customer inquiries, providing product knowledge, and assisting with technical issues.
The Customer Support
Executive will also monitor customer feedback and trends to identify areas for improvement. Solid communication skills, problem-solving abilities, and a customer-focused mindset are essential for success in this role. Previous experience in a customer support role and familiarity with CRM systems are preferred. Join our dynamic team and help us deliver top-notch customer service to our clients.
- Provide exceptional customer support via phone, email, and chat
- Respond promptly to customer inquiries and resolve issues in a timely manner
- Build strong relationships with customers and enhance their overall experience
- Troubleshoot problems and provide technical assistance for our platform
- Collaborate with other teams to ensure customer satisfaction and retention
- Keep detailed records of customer interactions and update information in the CRM system
- Stay up-to-date on product features and improvements to effectively assist customers
- Identify and escalate any unresolved issues to the appropriate channels
- Proactively seek feedback from customers to improve our services
- Meet and exceed key performance indicators related to customer support satisfaction.
Salary- 16k-35k
Exp- 1-3 Years
Designation
Customer support executive
Key Skills
Call HandlingCalls HandlingCold CallingCustomer CareCustomer Care ExecutiveCustomer ExperienceCustomer SupportCustomer Support ExecutiveEffective communicationNegotiation SkillsSalesSales ActivitiesSales AnalysisSales and MarketingSales Lead GenerationSales ManagementSales PlanningSales ProcessSales Support
Industry
HR Services
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
📌 Customer support executive (Bengaluru)
🏢 Transfermative technologies
📍 Bengaluru
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