About The Opportunity A fast-growing B2B consulting and client services firm operating across India, we enable enterprise clients to scale customer experience, operational efficiency, and retention through technology-enabled support solutions.

Our Customer Support

Executives are the frontline ambassadors for client success—resolving escalated issues, streamlining service workflows, and ensuring seamless communication across teams and geographies.

Role & Responsibilities

- Respond to inbound customer inquiries via phone, email, and chat with accuracy and within SLA timelines.
- Document, categorize, and escalate technical or billing issues to relevant internal teams with clear context and follow-up.
- Proactively identify recurring customer pain points and suggest process improvements to reduce resolution time.
- Collaborate with Sales and Implementation teams to ensure smooth onboarding and post-sale transitions.
- Maintain 95%+ customer satisfaction ratings (CSAT)



and first-contact resolution (FCR) benchmarks.
- Adhere to compliance protocols and confidentiality standards while handling sensitive client data.

Skills & Qualifications

- Must-Have
- Zendesk
- CRM systems
- Microsoft Office Suite
- Customer service protocols
- Call center operations
- Live chat support
- SLA management
- Conflict resolution

- Preferred

- Experience with Freshdesk
- Working knowledge of Salesforce
- Basic understanding of SaaS products

Benefits & Culture Highlights

- Performance-linked incentives and monthly recognition awards.
- Structured career progression paths with internal mobility.
- Modern, cooperative office environment with flexible breaks and team lunches.

Skills: conflict resolution,microsoft office suite,zendesk,crm systems

📌 Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 The UrbanIndia
📍 Sahibzada Ajit Singh Nagar