Location: Juinagar, Navi Mumbai (in person)
Job type: Full time
Shift: 8:00 PM – 6:00 AM IST, aligned with U.S. business hours
Salary: ₹25,000 – ₹40,000 per month
Joining: Immediate
We are hiring a Customer Support Executive to manage customer communications, process online orders, and provide post-sales support. You will work with teams in India and the U.S. during U.S. business hours. We are looking for someone who communicates professionally, pays attention to detail, and is comfortable working night shifts.
Key responsibilities
- Respond courteously and efficiently to inbound and outbound customer calls and emails.
- Process orders placed through the company’s online store. This is not a cold-calling role.
- Answer order and product inquiries and provide timely support.
- Update product pricing according to the manufacturer’s pricing roadmap.
- Assist customers with refunds, replacements, and applicable discounts.
- Maintain accurate records of customer interactions, transactions, and orders.
- Follow company policies and maintain a professional standard in every interaction.
Skills and requirements
- Strong written and verbal communication skills
- Good typing speed and accuracy
- Proficiency in Microsoft Word and Excel
- Ability to manage multiple tasks while keeping accurate records
- Willingness to work the stated night shift
Work schedule and attendanceSaturday and Monday are critical workdays, and unplanned absences on these days are not permitted. From November 15 through the first week of February, 100% attendance is required during the peak selling season. Depending on workload, employees may be required to work six days per week during this period. Additional days worked will be compensated with additional pay. Weekend work may also be required based on business needs.
Benefit: Provident Fund
Salary will be determined based on experience and last drawn compensation.
To apply: Apply through Indeed or email your resume to
[email protected].
📌 Customer Support Executive (Mumbai)
🏢 Striveforce
📍 Mumbai