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As a Customer Support Executive at Startek, you will be responsible for providing exceptional customer service to clients through phone, email, and chat support channels. Your main duties will include resolving customer inquiries, troubleshooting technical issues, and escalating complex problems to higher levels of support when necessary. You will also be expected to maintain accurate and detailed records of customer interactions and follow company policies and procedures to ensure customer satisfaction.

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work efficiently in a fast-paced setting. Join our team and help us deliver top-notch support to our valued customers.

- Provide exceptional customer support via phone, email, and chat

- Resolve customer inquiries and issues in a timely and professional manner
- Utilize company resources and tools to ensure accurate and efficient resolution




- Handle escalated customer concerns and provide solutions to ensure customer satisfaction
- Offer product recommendations and information to assist customers with their needs
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other departments to effectively resolve customer issues
- Stay updated on product knowledge and industry trends to enhance customer support
- Meet and exceed key performance indicators and goals set by management
- Ensure customer privacy and data security throughout all interactions

Designation

Customer Support Executive

Key Skills

BPOCold CallingCustomer SupportCustomer Support ExecutiveEnglish LanguageHindi LanguageOutbound CallingTelecallingTelecalling executive

Industry

BPO

Functional Area

B2B & B2C

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Support Executive (Bengaluru)
🏢 Startek
📍 Bengaluru