We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Delhi-NCR Region or Tamil Nadu. The ideal candidate will be responsible for providing exceptional customer service and support in an international voice process environment. As a Customer Support Executive, you will handle inbound calls, assist customers with their inquiries, and ensure a high level of customer satisfaction.

Key Responsibilities

- Manage inbound calls from customers, addressing their queries and providing solutions in a timely manner.
- Maintain a positive and professional demeanor while interacting with customers.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve service delivery and customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers.




- Participate in training sessions and workshops to enhance skills and knowledge.

Required Skills

- Strong communication skills in English, both verbal and written.
- Experience in customer support or a similar role, preferably in an international BPO setting.
- Ability to handle customer complaints and resolve issues effectively.
- Familiarity with inbound sales processes is a plus.
- Proficient in using computer systems and software for customer management.
- A customer-centric approach with a passion for helping others. If you are looking for a energetic work environment where you can grow your career in customer service, we encourage you to apply for this position. Join us in delivering outstanding support to our international clientele.

This job is provided by Shine.com

📌 Customer Support Executive (Chennai)
🏢 Sharda Consultancy Services
📍 Chennai