Company Description Mivoyage is a travel-focused company built on the belief that every traveler has a unique story to tell. The organization is dedicated to creating meaningful travel experiences and supporting customers throughout their journeys. Team members collaborate to provide reliable information, personalized assistance, and responsive service to travelers.

Working at Mivoyage offers the opportunity to engage with diverse customers, contribute to memorable trips, and grow within a dynamic, customer-centric environment.

Role Description The Customer Support Executive is a full-time, on-site role based in Hyderabad. In this position, the individual will handle customer inquiries via phone, email, and online channels, provide timely and accurate information, and resolve issues related to bookings, itineraries, and travel services. The role involves tracking and documenting customer interactions, escalating complex issues to relevant teams, and following up to ensure resolutions meet customer expectations.

The Customer Support

Executive will collaborate with internal departments to improve service processes, maintain high levels of customer satisfaction,



and support continuous improvement of support workflows. The role also includes monitoring support tickets, adhering to service-level standards, and representing Mivoyage’s values in every customer interaction.

Qualifications

- Ability to provide effective Customer Support and Customer Service in a fast-paced workplace.
- Skills in maintaining high Customer Satisfaction and managing feedback constructively.
- Experience delivering Online Support through email, chat, or other digital platforms.
- Capability to handle Technical Support issues related to travel platforms or booking systems.
- Strong spoken and written communication skills in English; additional languages are an advantage.
- Customer-centric mindset with problem-solving abilities and attention to detail.
- Comfort working with CRM tools, ticketing systems, and basic office software.
- Prior experience in customer support, preferably in travel or hospitality, is beneficial.
- Ability to work on-site in Hyderabad and collaborate effectively with cross-functional teams.

📌 Customer Support Executive (Hyderabad)
🏢 Mivoyage
📍 Hyderabad