Company Description Monvue is a cosmetic contact lens brand dedicated to creating natural-looking colored lenses tailored for Indian eyes.

Combining

Korean manufacturing precision with designs that enhance, rather than overpower, natural eye color, Monvue focuses on comfort, subtlety, and everyday wearability. The lenses are available in power ranges from 0 to -6, serving both cosmetic and powered lens users. Guided by global quality standards and a calm, lifestyle-led approach to beauty, Monvue offers lenses that feel effortless, look refined, and integrate seamlessly into daily life.

Role Description The Customer Support Executive role at Monvue is a full-time, on-site position based in South West Delhi. The individual in this role will respond to customer inquiries across online and offline channels, provide product information, and assist customers with order placement, tracking, and post-purchase support. They will handle complaint resolution, ensure timely follow-ups, and strive to maintain high levels of customer satisfaction.

Day-to-day responsibilities include documenting customer interactions, coordinating with internal teams for issue escalation, and providing explicit,



empathetic communication to enhance the overall customer experience. The role also involves gathering customer feedback and sharing insights that can help improve Monvue’s products and services.

Qualifications

- Strong Customer Support and Customer Service skills, with the ability to handle diverse customer queries professionally.
- Experience in Customer Satisfaction and Online Support, including managing interactions via email, chat, social media, or messaging platforms.
- Ability to provide Technical Support related to product usage, lens care, and basic troubleshooting.
- Excellent verbal and written communication skills in English; proficiency in Hindi or other regional languages is an advantage.
- Comfort using CRM tools, ticketing systems, and basic office software.
- Proactive problem-solving skills, attention to detail, and a customer-centric mindset.
- Ability to work on-site in South West Delhi and collaborate effectively with cross-functional teams.
- Previous experience in customer support, retail, or beauty/eye-care products is preferred but not mandatory.

📌 Customer Support Executive (South West Delhi)
🏢 Monvue
📍 South West Delhi