We are hiring for the position of Customer Support Executive in a Voice & Semi-Voice Process. The role involves assisting customers via live chat and limited voice support, ensuring prompt and effective issue resolution with a strong focus on communication and customer satisfaction.

Key Responsibilities

- Handle customer queries primarily through chat, with occasional voice calls when required.
- Deliver prompt, accurate, and courteous responses to customers.
- Understand customer concerns and provide appropriate solutions.
- Maintain records of customer interactions and escalate unresolved issues appropriately.
- Adhere to company policies, processes, and quality standards.

Requirements

- Positive English communication skills – both written and verbal.
- Active intent to resolve customer issues with a customer-first mindset.
- Minimum typing speed of 30 WPM with good accuracy.
- Ability to comprehend and follow instructions.
- Must be a team player with a positive attitude and flexibility to work in rotational shifts.

12th Pass Or Any Graduate

📌 Customer Support Executive (Bengaluru)
🏢 Mervice infotech
📍 Bengaluru