We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Mumbai region. This role is ideal for freshers or candidates with a high school diploma or diploma in any field who are looking to start their career in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support regarding our products and services.

Key Responsibilities

- Respond to customer inquiries via phone, email, or chat in a qualified and timely manner.
- Provide accurate information about products and services to customers.
- Assist customers in resolving issues and complaints effectively.
- Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
- Document customer interactions and feedback in the system for future reference.




- Collaborate with team members to improve service delivery and customer experience.

Required Skills

- Strong communication skills, both verbal and written.
- Ability to handle customer inquiries and complaints with patience and professionalism.
- Basic knowledge of customer service principles and practices.
- Familiarity with BPO and telecalling environments is a plus.
- A positive attitude and willingness to learn. If you are a motivated individual looking to kickstart your career in customer support, we encourage you to apply. Join us in providing exceptional service to our customers and be a part of our dynamic team.

This job is provided by Shine.com

📌 Customer Support Executive (Mumbai)
🏢 Konverge Technologies
📍 Mumbai