01 Oct
|
Digivance Solutions
|
Gurugram
01 Oct
Digivance Solutions
Gurugram
? WE’RE HIRING | CUSTOMER SUPPORT Executive – CHAT
CHAT PROCESS
- Minimum 6 months of customer support experience
- BFSI experience preferred
- Solid written communication and customer-handling skills
- Ability to resolve customer queries efficiently over chat
? KEY RESPONSIBILITIES
- Handle customer queries through chat .
- Understand customer concerns and provide accurate, timely resolutions
- Maintain high standards of customer experience and service quality
- Follow defined processes, SOPs, and compliance guidelines
- Document customer interactions accurately in the system
- Escalate complex issues to the appropriate team when required
- Meet defined quality, productivity, and customer satisfaction targets
? Working: 5 Days a Week | Rotational Shifts
? Week Off: Rotational
? Cab Facility: Available within the hiring zone
? Education: Graduation is mandatory
Interested candidates can Apply Now-
📌 Customer Support Executive (Gurugram)
🏢 Digivance Solutions
📍 Gurugram