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CIMS BPO is seeking a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service through phone, email, and chat support. They will assist customers with inquiries, issues, and complaints, ensuring resolution in a timely and efficient manner.

The Customer Support

Executive will also maintain accurate records of all customer interactions and follow up as needed. Candidates should have strong communication skills, problem-solving abilities, and a customer-centric approach.

Experience in a similar role and familiarity with CRM systems is preferred. This position offers opportunities for growth and advancement within the company. Apply now to join our agile team and make a positive impact on our customers' experience.

- Provide exceptional customer service through multiple channels (phone, email, chat)

- Respond to customer inquiries and resolve issues promptly and professionally
- Handle and escalate complex customer complaints or issues to the appropriate team
- Maintain a positive and empathetic attitude towards all customers




- Keep accurate records of customer interactions and transactions
- Assist customers with account inquiries, billing issues, and general information
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Utilize problem-solving skills to find solutions for customer issues
- Adhere to company policies and procedures to ensure customer satisfaction and retention.

Salary-20-25k

Designation

Customer support executive

Key Skills

Address Customer ComplaintsBanking Customer SupportChat ProcessChat SupportCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer RelationsCustomer ServiceCustomer SupportCustomer Support ExecutiveEffective communicationEmail Support

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer support executive (Mumbai)
🏢 CIMS BPO
📍 Mumbai