1Role . LSP (Calling Voice Process)

Experience:

Minimum 1 year in customer support (Voice preferred)

Languages

Hindi and English (Mandatory)

Roles & Responsibilities

1. Handle inbound customer calls

- Understand queries and provide correct solutions
- Follow SOPs and quality guidelines
- Update call details and dispositions in CRM
- Escalate issues when required

Skills & Qualities:

Good communication skills

Customer-handling ability

Basic CRM/system knowledge

Patient, polite, and responsible

Ability to work under pressure

Role 2. Chat Support Executive (Non-Voice)

Experience:

Minimum 1 year in Chat/Non-Voice support

Languages:

English and Hindi (Mandatory)

Roles & Responsibilities:

- Handle customer queries through chat
- Provide accurate responses according to the SOP.
- Manage multiple chats simultaneously.
- Update the CRM properly
- Escalate issues when needed





Skills & Qualities:

Valuable written communication

Typing speed 35 WPM

Multitasking ability

Detail-oriented and focused

Basic CRM/system knowledge

Role 3. Escalations

Experience:

1–2 years in customer support or escalation handling

Languages:

Hindi and English (Mandatory)

Regional language is an advantage

Roles & Responsibilities:

Handle customer escalations (Call/Chat/Email)

Provide proper and timely resolutions

Take ownership until case closure

Coordinate with internal teams

Update CRM and follow TAT

Skills & Qualities:

Strong communication and problem-solving skills

Ability to handle difficult customers

Good follow-up and ownership

Calm under pressure

📌 Customer Support Executive/Email/Chat Support Executive (Mumbai)
🏢 Wroots Global
📍 Mumbai