Company Description AgentsAt is a platform that connects small businesses with commission-based sales agents to create meaningful growth opportunities. Businesses gain access to sales professionals who can help drive revenue and provide practical market insights. Sales agents benefit from opportunities to earn additional income while expanding their professional networks.

By bringing businesses and agents together, AgentsAt supports business expansion and career development. The company fosters a collaborative environment focused on mutual success and long-term partnerships.

Role Description The Customer Support Executive is a full-time, on-site role based in Ahmedabad. This role involves handling customer inquiries via phone, email, and online channels, providing prompt and clear assistance to businesses and sales agents using the AgentsAt platform.

The Customer Support

Executive will resolve service and technical issues, guide users through platform features, and ensure that customer interactions are documented accurately. Daily responsibilities include monitoring support tickets, following up on unresolved issues, and collaborating with internal teams to improve the overall customer experience.



The role also requires maintaining high standards of professionalism, contributing to knowledge base content, and supporting continuous improvement in customer service processes.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills focused on explicit communication and problem-solving.

- Candidates should possess skills in Customer Satisfaction, including the ability to manage expectations and build long-term relationships.

- Candidates should possess Online Support experience, handling queries through chat, email, and other digital channels.

- Candidates should possess Technical Support capabilities to troubleshoot platform-related issues and guide users through resolutions.

- Additional beneficial qualifications include proficiency in spoken and written English and local languages, familiarity with CRM or ticketing tools, attention to detail, and the ability to work effectively in a fast-paced environment.

- A relevant diploma or bachelor’s degree and prior experience in customer-facing roles, preferably in a tech or service-based company, are an advantage.

📌 Customer Support Executive (Ahmedabad)
🏢 AgentsAt
📍 Ahmedabad