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As a Customer Support Executive at Teleperformance, you will be responsible for providing exceptional customer service to clients through various communication channels including phone, email, and chat. Your main responsibilities will include resolving customer issues, answering inquiries, and providing information about products and services. You will also be required to document all interactions accurately in the company's CRM system.

The ideal candidate will have excellent communication skills, a solid customer focus, and the ability to work well under pressure. Previous customer service experience is preferred but not required. Join our team and help us deliver outstanding support to our customers.

- Provide excellent customer service and support

- Communicate with customers through various channels (phone, email, chat)
- Resolve customer inquiries and issues in a timely and efficient manner




- Maintain a positive and professional attitude at all times
- Document customer interactions and transactions accurately
- Collaborate with team members to ensure customer satisfaction
- Stay up-to-date on company products, services, and policies
- Meet and exceed performance goals and targets
- Ability to multitask and prioritize effectively
- Willingness to work flexible hours, including evenings and weekends when necessary

Designation

Customer Support Executive

Key Skills

Chat SupportClient Handling and CommunicationCustomer SupportCustomer Support ExecutiveEnglish ProficiencyExcellent Written CommunicationInternational Customer Support

Industry

BPO

Functional Area

Communication

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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