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As a Customer Support Executive at Transcom, you will be responsible for providing exceptional customer service and support to clients through various channels such as phone, email, and chat. Your main duties will include resolving customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction. You will also need to maintain accurate records of customer interactions and follow-up accordingly.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a friendly and professional demeanor. Previous experience in customer service or a related field is preferred. This role offers the prospect to work in a fast-paced and dynamic environment with room for growth and advancement within the company.

- Provide excellent customer service and support via phone, email, and chat

- Assist customers with inquiries, complaints, and technical issues
- Troubleshoot problems and provide solutions in a timely manner




- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to resolve complex issues
- Stay up-to-date on product knowledge and company policies
- Meet and exceed customer satisfaction goals
- Ability to multitask and work in a fast-paced environment
- Strong communication and problem-solving skills
- Experience in a customer service role is preferred

Designation

Customer Support Executive

Key Skills

Call HandlingCalls HandlingClient Handling and CommunicationCold CallingCustomer RelationshipCustomer ServiceCustomer Service AssociateCustomer Service ExcellenceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveEffective communicationInternational Chat ProcessInternational Customer ServiceInternational Customer Support

Industry

BPO

Functional Area

other

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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