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The Customer Support Executive role at Alorica involves providing exceptional customer service to clients through various communication channels.

Responsibilities include resolving customer inquiries, complaints, and requests in a timely and efficient manner, utilizing knowledge of products and services to address customer needs effectively. The role involves maintaining a positive and professional attitude towards customers, building rapport, and ensuring customer satisfaction. Additionally, Customer Support Executives must document customer interactions accurately and thoroughly in the system, escalate complex issues to higher-level support when necessary, and collaborate with team members to improve overall customer experience. Robust communication skills, problem-solving abilities, and a customer-centric mindset are essential for success in this role.

- Provide exceptional customer service and support via phone, email, and chat

- Respond to customer inquiries and resolve issues in a professional and timely manner




- Utilize CRM system to document customer interactions and maintain accurate records
- Identify and escalate any unresolved issues to the appropriate team or department
- Collaborate with colleagues and supervisors to ensure customer satisfaction
- Stay knowledgeable about company products and services to effectively assist customers
- Adhere to company policies and procedures while delivering high-quality service
- Meet and exceed customer service performance metrics and goals
- Work in a fast-paced environment and handle a high volume of customer inquiries
- Demonstrate strong communication skills and problem-solving abilities

Designation

Customer Support Executive

Key Skills

Communication SkillsCustomer HandlingInternational Voice Process

Industry

BPO

Functional Area

Communications Services

Employment Type

Full Time

Education

12th

Job Type

Work From Office

📌 Customer Support Executive (Bengaluru)
🏢 Alorica
📍 Bengaluru