We are looking for a Customer Support Associate who can resolve customer queries, explain processes clearly, and deliver a reliable support experience. You should be comfortable taking ownership of issues and identifying relevant sales opportunities during customer conversations.
Key responsibilities
- Handle customer queries across assigned support channels with transparent,
empathetic communication. -Investigate issues, coordinate with internal teams, and keep customers informed until resolution.
- Explain features, processes, eligibility, and next steps in simple language.
-Recognize relevant sales opportunities based on customer needs. -Maintain accurate CRM records of customer concerns, actions, and outcomes.
-Highlight recurring issues and opportunities to improve the customer experience.
Requirements
-At least 2 years of customer service experience, preferably in financial services or fintech.
-Excellent verbal and written communication skills.
-Ability to handle sensitive customer queries with care and sound judgment.
- Confidence in identifying sales opportunities through customer conversations.
- Comfort working in a fast-moving startup environment.
Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
Application Question(s):
- What is your Current CTC
Work Location: In person
📌 Customer Support Associate (Gurugram)
🏢 SalarySe
📍 Gurugram
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