About the Role

We are looking for a Customer Support Associate to handle webinar and consultation leads, assist clients throughout the process, and ensure smooth communication and follow-up.

Key Responsibilities

- Call and communicate with clients who register for our webinars and consultations.
- Coordinate and schedule consultation slots based on client availability.
- Host and assist with online consultation meetings.
- Collect required documents and information from clients.
- Follow up with clients and assist them with any queries or support they need.
- Maintain regular communication with clients throughout their journey.
- Conduct secondary follow-ups for pending/balance payments.
- Update client details, consultation status, documents, and follow-ups in the company system/CRM.
- Ensure a smooth and skilled client experience from registration to consultation and further support.

Requirements




- Good communication skills in English; knowledge of Tamil/Hindi is an added advantage.
- Comfortable speaking with clients over phone calls and online meetings.
- Basic computer and CRM/software knowledge.
- Good follow-up and coordination skills.
- Previous experience in customer support, telecalling, inside sales, or client coordination is preferred.

Ideal Candidate Someone who is confident on calls, organized, responsible with follow-ups, and comfortable handling clients independently.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Paid time off

Application Question(s):
- What is your notice period?
- Are you comfortable making regular phone calls to clients and leads?
- How comfortable are you communicating with clients in English over phone calls?

Work Location: In person

📌 Customer Support Associate (Coimbatore)
🏢 Dr Mariea's Publication and Research Private
📍 Coimbatore