- Handle customer queries primarily through Chat professionally and efficiently.
- Resolve customer concerns accurately as per company policies and SOPs.
- Take ownership of cases and follow up until resolution.
- Manage support tickets and maintain accurate customer interaction records.
- Coordinate with Logistics, Warehouse, Finance, and other internal teams.
- Escalate complex or sensitive issues with complete information.
- Handle multiple conversations/tasks while maintaining service quality.
- Meet CSAT, quality, productivity, FRT, resolution time, and SLA targets.
- Identify recurring issues and share feedback to improve customer experience.
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Support Advisor (HITEC City)
🏢 Nobero - Pratyaya E Commerce
📍 HITEC City
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