Customer Support Advisor (HITEC City)

Customer Support Advisor (HITEC City)

01 Oct
|
Nobero - Pratyaya E Commerce
|
HITEC City

01 Oct

Nobero - Pratyaya E Commerce

HITEC City

Key Responsibilities

- Handle customer queries primarily through Chat professionally and efficiently.

- Resolve customer concerns accurately as per company policies and SOPs.

- Take ownership of cases and follow up until resolution.

- Manage support tickets and maintain accurate customer interaction records.

- Coordinate with Logistics, Warehouse, Finance, and other internal teams.

- Escalate complex or sensitive issues with complete information.

- Handle multiple conversations/tasks while maintaining service quality.

- Meet CSAT, quality, productivity, FRT, resolution time, and SLA targets.

- Identify recurring issues and share feedback to improve customer experience.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Support Advisor (HITEC City)
🏢 Nobero - Pratyaya E Commerce
📍 HITEC City

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