Role Overview:

We are seeking a proactive, strategic, and client-focused Customer Success Manager to partner with our email and lifecycle marketing clients. In this role, you’ll act as a trusted advisor, guiding clients on platform strategy, campaign execution, and retention programs. The ideal candidate brings a mix of MarTech expertise, lifecycle marketing knowledge, and agency experience, and thrives on building strong, consultative relationships that drive client success and account growth.

Key Responsibilities

1. Serve as the primary point of contact for assigned clients, managing communication and ensuring smooth project delivery across campaigns and initiatives.
2. Build strong client relationships through regular check-ins, quarterly reviews, and performance discussions.
3. Understand client business models, marketing goals, and technical environments to identify pain points and propose effective lifecycle marketing solutions.
4. Work with internal teams (strategy, creative, tech, and data) to execute client deliverables on schedule, ensuring quality and alignment with client objectives.
5. Develop and nurture long-term client partnerships by offering strategic guidance on email, SMS, and omni-channel marketing using leading platforms like Braze,



SFMC, Iterable, Klaviyo, and HubSpot.
6. Translate complex platform capabilities into clear use cases and actionable strategies for clients.
7. Track and analyze campaign performance, identify optimization opportunities, and communicate results.
8. Collaborate with leadership to identify expansion opportunities through cross-sell or upsell.
9. Maintain high client satisfaction scores and proactively manage risks or churn triggers.

Desired Skills & Experience:

1. 3+ years of experience in Customer Success, Account Management, or Project Management in a marketing or digital agency workplace.
2. Hands-on experience with one or more marketing automation platforms (Braze, SFMC, Iterable, Klaviyo, HubSpot).
3. Strong understanding of lifecycle marketing, CRM, and retention strategies.
4. Excellent communication, relationship management, and presentation skills.
5. Ability to manage multiple clients and complex projects concurrently.
6. Analytical mindset with the ability to interpret campaign data and KPIs.
7. Comfortable working with both brand and / OR Agency-side stakeholders and internal delivery teams.

📌 Customer Success Manager (Ahmedabad)
🏢 Uplers Solutions
📍 Ahmedabad