Job Summary

Get involved in the entire customer lifecycle from on-boarding throughout the duration of their subscription period.

Responsibilities

- Monitor accounts to identify outstanding subscriptions, investigate historical data for each outstanding bill, subscription, project execution payments, contact customers for their overdue payments, take corrective actions to encourage timely subscription payments or any other payment related to SH product and services, report on collection activity and accounts receivable status.

- Communicate and brainstorm with the Product/Project team on customer feedback and help refine product roadmap.

- Work with the marketing team to execute customer surveys, case studies, etc.

- Provide product training to the customers to realize the potential of SH Products.

- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization.

- Identify product usage gaps and provide actionable solutions to the customers.





- Build value-based relationships with customers.

- Ensures customers get quick time-to-value.

- Identify and Process Success milestones for the customers.

- Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualifications

- Any Bachelor's degree (post graduates preferred)

- Excellent communication and interpersonal skills

- Ethical behavior

- Monday-Saturday work schedule

Key Skills

- Customer lifecycle management

- On-boarding

- Accounts receivable

- Customer feedback collaboration

- Product training

- Customer advocacy and testimonials

- Relationship building

- Process optimization

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (Bengaluru)
🏢 SmarterHomes
📍 Bengaluru