Customer Success Manager (CSM) - Bengaluru

Job Category

Engineering

Job Type

Full Time

Job Location

Bangalore, India

About the Role: Customer Success Manager

We are looking for a proactive and dynamic Customer Success Manager (CSM) with a strong background in CX product environments and a solid understanding of BPO operations. As a CSM, you will be the primary point of contact for our clients, ensuring successful onboarding, adoption, and ongoing satisfaction with our solutions. You will act as a trusted advisor, advocate for client needs, and play a critical role in client retention and growth.

Key Responsibilities:

- Own the post-sale customer relationship, ensuring successful onboarding, product adoption, and overall satisfaction.
- Understand clients business objectives and map them to our CX solutions to achieve measurable outcomes.
- Proactively monitor account health and usage metrics, identifying and addressing risks to drive retention and renewals.
- Collaborate with cross-functional teams (Product, Sales, Support, and Operations) to ensure client needs are met.
- Drive customer engagement through QBRs, product roadmap sessions, and success planning.
- Lead process improvement initiatives and influence best practices within customer organizations using insights from BPO and CX experience.
- Identify opportunities for upselling and cross-selling in collaboration with the sales team.




- Document customer feedback and advocate for customer needs in internal planning and product development.

Required Qualifications:

- Minimum 5 years of experience in a Customer Success , Account Management, or similar client-facing role in the CX product domain .
- Prior experience working in or with BPOs is essential, with a strong understanding of operational workflows and metrics.
- Strong understanding of CX tools, SaaS products, and customer journey mapping.
- Exceptional communication, problem-solving, and stakeholder management skills.
- Ability to analyze data and metrics to inform decision-making and demonstrate value.
- Self-motivated, organized, and able to manage multiple client relationships simultaneously.

Preferred Qualifications:

- Experience with tools like Zendesk, Freshdesk, Salesforce, Gainsight, or similar CX/CRM platforms.
- Exposure to global clients and the ability to manage expectations across time zones.
- Knowledge of CS methodologies like Success Planning, Health Scoring, and Lifecycle Management.

Why Join Us as a Customer Success Manager

- Work with cutting-edge CX solutions to transform digital engagement.
- Be part of a collaborative and high-performance team culture.
- Growth opportunities in a rapid-scaling business environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (CSM) - Bengaluru
🏢 Omind Technologies
📍 Bengaluru