Customer Success Lead

Role Overview

This role ensures customers realize measurable value and testing transformation outcomes from Qyrus across SAP programs. By owning post-go-live success and delivery stability, you will drive platform adoption and optimize testing strategies to align platform usage with key business outcomes throughout the SAP journey.

Core Responsibilities

- Delivery Ownership & Value Realization

 Own end-to-end success of Qyrus implementation post onboarding

 Drive outcomes like:

o Regression suite reduction o Defect Leakage o Test execution efficiency o Automation coverage growth

 Establish success metrics and track continuously

- SAP-Aligned Execution

 Work with SAP teams to validate end-to-end processes across multiple systems

 Ensure Qyrus aligns with:

o SAP landscapes (S/4HANA, Fiori, APIs)

o Release cycles and transport strategy

 Guide teams on:

o Test design o Testing of Fiori/UI5 applications and API-driven integrations (OData-based flows)

o Data-driven testing

- Stakeholder & Delivery Governance

 Run:

o Weekly delivery reviews o KPI dashboards o Risk and issue tracking

 Interface with:

o QA leaders o SAP functional leads

 Own escalations and resolution

 Influence decision-making on testing strategies and tool adoption





- Adoption Reinforcement (Sustained)

 Ensure continued usage beyond initial rollout

 Identify drop-offs in adoption and fix them

 Drive maturity from:

o Basic usage → advanced automation → AI-led optimization

- Product & Engineering Collaboration

 Work with product/engineering teams to:

o Resolve issues o Prioritize enhancements

 Provide structured feedback from real usage

- Operational Excellence

 Ensure:

o Test execution reliability o Defect tracking discipline o Release readiness

 Bring structure to customer QA processes using Qyrus

Required Skills

SAP Expertise (Non-Negotiable)

 Solid in SAP processes (O2C, P2P, RTR)

 Experience with:

o SAP S/4HANA o Fiori/UI5

o OData APIs

 Background in SAP testing / QA programs

Delivery & Customer Success

 Experience in managing enterprise implementations

 Strong governance and execution discipline

 Ability to drive measurable outcomes

Testing & Automation

 Understanding of:

o Automation frameworks o API testing o Regression optimization

Behavioral Traits

 Structured, execution-focused

 High ownership

 Calm under pressure (handles escalations well)

📌 Customer Success Lead (Bengaluru)
🏢 Qyrus
📍 Bengaluru