Location : Malad, Mumbai (work from office)

Shift : 8:30 PM to 6:00 AM, rotational shifts

Weekly off : Rotational: Tuesday, Wednesday or Thursday

Salary: Graduate freshers about ₹4.8 to 5 LPA. Experienced candidates based on relevant experience, up to ₹7.5 LPA.

You will handle calls from the bank's international customers about their accounts and banking products. It is a high-volume voice role, with around 100 calls a day.

You will work within set procedures, use several computer systems at once, and pass unusual cases to your supervisor.

What you'll do

- Answer customer calls about accounts, transactions and banking products.
- Understand what the customer needs and resolve it correctly the first time.
- Handle upset or confused customers calmly and politely.
- Record every interaction accurately in the bank's systems.
- Follow all banking rules, security checks and procedures on every call.




- Meet quality and productivity targets.

Who we're looking for

- Graduate or 12th pass.
- Excellent spoken English. This is the first thing we assess.
- At least 1 year of customer-facing experience, on the phone or face to face. Contact centre, banking, retail, hospitality and sales experience all count.
- Graduate freshers with excellent English can also apply.
- Comfortable using a computer and working across several screens during a call.

Shift details

- The weekly off pattern changes about every 3 months.
- Training is mandatory, and training hours may differ from your regular shift.

Advantages

- Night shift allowance of about ₹3,000 to ₹4,000.
- Pick-up and drop provided, plus shuttle service.

📌 Customer Service Specialist (Mumbai)
🏢 CVSYNK
📍 Mumbai