Job DescriptionJob Title: Customer Experience Advisor (Fresher & 6 + months Experience) Location: Hyderabad, Telangana Department: Operations (International Chat Process & Voice Process) Report To: Team Leader Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities

Handle queries on chat, Email and Calls as per process Deliver consistent, high-quality customer experience in every interaction Resolve concerns efficiently; escalate complex issues as required Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards Required Skills and Qualifications: Undergraduate or Graduate (with no pending backlogs) Solid communication skills (verbal & written) Excellent typing speed for chat Process (40 WPM with 90% accuracy) Manage multiple customer interactions while ensuring a positive experience Accurately capture customer details and resolve issues with precision Requirement: Willingness to work in night shifts & rotational shifts

📌 Customer Service Representative (Hyderabad)
🏢 VXI Global Solutions
📍 Hyderabad