? We’re Hiring | Executive – Voice of Customer (VOC)
IndiaMART InterMESH Ltd. is looking for enthusiastic and customer-focused professionals to join our Voice of Customer (VOC) team in Sector 135, Noida.
If you have strong communication skills, enjoy interacting with customers and are passionate about problem-solving, this could be the right opportunity for you!
? Position: Executive – Voice of Customer (VOC)
? Location: Sector 135, Noida
? Work Mode: Work from Office
? Salary: ₹25,000 per month
? Working Days: 6 days a week
? Eligibility: Graduate in any stream
? Key Responsibilities
Handle outbound calls from buyers and sellers professionally
Resolve customer queries, grievances and account-related concerns
Assist buyers in connecting with relevant suppliers
Help sellers understand lead requirements
Accurately document customer interactions and feedback in CRM
Ensure adherence to defined SLA/TAT standards
Deliver a positive and seamless customer experience
? What We’re Looking For
✅ Excellent verbal communication skills in English & basic Hindi
✅ Strong customer-handling and problem-solving abilities
✅ Calm and professional approach while dealing with challenging situations
✅ Basic knowledge of MS Excel and MS Office
✅ Comfortable working with web-based CRM tools
✅ Customer-first attitude with a willingness to learn
? Why Join Us?
Opportunity to work with one of India’s leading B2B marketplaces
Exposure to the B2B e-commerce ecosystem
Structured training and learning opportunities
Career growth opportunities
Chance to directly contribute to the growth of SMEs and businesses
? Interested candidates can share their updated CV at
[email protected]
Know someone who could be a great fit? Tag them in the comments or share this post! Freshers can also apply.
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📌 Customer Service Representative (Noida)
🏢 IndiaMART InterMESH
📍 Noida