Job Opening – Customer Service Executive (US Healthcare Voice Process)

Company: Sembridge

Process: UHC (UnitedHealthcare) – US Healthcare Customer Service

Job Type: Full-time

Shift: US Shift (Night Shift)

Process Type: Voice (Inbound Customer Service)

- 5 days working 2 rotational week offs.

Salary

- In-hand Salary: ₹25k- 34k per month
- Gross Salary: ₹28k - 37k per month

Sembridge is hiring Customer Service Executives for the UHC (UnitedHealthcare) process. This is a US healthcare customer service voice process where you will interact with customers over phone calls and provide support regarding their healthcare-related concerns.

As a Customer Service Executive, you will:

- Handle inbound customer calls professionally and efficiently.
- Assist customers with queries related to healthcare plans and insurance benefits.
- Help members understand claim status, eligibility, coverage, and policy details.
- Provide accurate information regarding healthcare services and benefits.




- Resolve customer concerns while maintaining high-quality customer service standards.
- Document customer interactions accurately in the system.
- Follow company policies, compliance guidelines, and process requirements.

Eligibility

- Excellent English communication skills.
- Strong problem-solving and customer handling skills.
- Comfortable working in US night shifts.
- Basic computer knowledge and typing skills.

Perks & Benefits

- One-way cab facility provided by the company.
- Competitive salary package.
- Opportunity to work with a leading US healthcare process.
- Professional work environment with career growth opportunities.
- Training and continuous learning support.

If you're looking to build your career in an international customer service role with a reputed healthcare process, this is a great prospect to join.

Work Location: In person

📌 Customer Service Representative (Mumbai)
🏢 International BPO
📍 Mumbai