Experience: 1+ Year in Customer Support / Customer Service preferred
Employment Type: Full-time
Job Summary
Lenskart is hiring Customer Support Executives for its Mohali location. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to handle customer queries professionally and efficiently.
Key Responsibilities
- Handle customer queries through calls, chats, emails, or other support channels.
- Understand customer concerns and provide appropriate solutions.
- Assist customers with product, order, delivery, return, exchange, and service-related queries.
- Maintain a high level of customer satisfaction and service quality.
- Resolve complaints professionally within the defined timelines.
- Coordinate with internal teams to resolve customer issues.
- Maintain accurate records of customer interactions and follow-ups.
- Meet assigned customer service and performance targets.
Requirements
- Minimum 1 year of experience in Customer Support / Customer Service / BPO / Retail preferred.
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving abilities.
- Comfortable handling customer queries and complaints.
- Basic computer knowledge and familiarity with CRM systems.
- Candidates should be willing to work from the Mohali location.
- Freshers with excellent communication skills may also be considered.
Key Skills
Customer Support | Customer Service | Voice Process | Non-Voice Process | BPO | CRM | Complaint Handling | Communication Skills | Problem Solving | Customer Relationship Management
Why Join Lenskart?
- Opportunity to work with a leading eyewear retail brand.
- Professional and growth-oriented work environment.
- Career development opportunities.
Pay: ₹10,558.94 - ₹34,686.21 per month
Benefits
- Cell phone reimbursement
- Versatile schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home