Role Description This full-time, on-site Customer Service Representative role is based at our location in Worli.

The Customer Service

Representative will communicate with customers via Whatsapp and phone calls, respond to inquiries about products, pricing, and customization options, and assist with order placement over the phone. The role involves managing customer orders accurately, coordinating with the production team, handling payments, and resolving issues or complaints in a skilled and timely manner. The representative will input all orders on an Excel sheet, ensure all details are followed and orders are delivered timely and and support day-to-day kitchen operations as needed.

Qualifications

- Demonstrated skills in customer service, customer support, and maintaining high customer satisfaction.




- Ability to manage and enhance customer experience in a food-service environment.
- Strong communication and interpersonal skills, with a friendly and professional demeanor.
- Attention to detail and accuracy in handling orders, payments, and customer requests.
- Ability to work on-site in Worli, including weekends or peak hours as required.
- Prior experience as a Customer Service Representative or in a similar customer-facing role is an advantage.
- Basic computer and point-of-sale (POS) skills; comfort with phone communication.
- Additional training in hospitality or retail is beneficial.

📌 Customer Service Representative (Worli)
🏢 Essange
📍 Worli