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HIRD is seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for answering customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. Duties include handling incoming calls, emails, and chats, processing orders, and assisting with product recommendations.

The Customer Service

Representative must have excellent communication skills, be detail-oriented, and have the ability to multitask in a rapid-paced environment.

Experience in a customer service role and proficiency in Microsoft Office and CRM software is preferred. This position offers the opportunity for growth and development within our organization. Join us at HIRD and make a difference in our customers' experience.

- Handle customer inquiries and provide accurate information about products and services

- Initiate customer acquisition efforts by promoting various offers and discounts
- Resolve customer complaints and ensure high levels of customer satisfaction




- Communicate effectively with customers through various channels including phone, email, and chat
- Provide exceptional customer care to address any issues or concerns promptly
- Demonstrate proficiency in English language to effectively communicate with customers
- Collaborate with sales and marketing teams to support customer acquisition strategies
- Maintain a positive and professional attitude while interacting with customers
- Meet or exceed customer service goals and metrics set by the company
- Stay updated on product knowledge to provide accurate information to customers.

Designation

Customer Service Representativ

Key Skills

Customer AcquisitionCustomer Care ExecutiveEffective communicationEnglish Proficiency

Industry

Healthcare

Functional Area

Insurance

Employment Type

Full Time

Education

12th

Job Type

Work From Office

📌 Customer Service Representativ (Vadodara)
🏢 HIRD
📍 Vadodara