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Worqz Consultant is seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients, addressing inquiries and concerns, resolving customer issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, be highly organized, and have a positive attitude.

You will also be responsible for maintaining accurate records of customer interactions and transactions. Previous experience in customer service or a related field is preferred. This is a excellent opportunity for someone who is passionate about helping others and thrives in a fast-paced environment.

Join our team and make a difference in the lives of our clients!

- Serve as the first point of contact for customers via phone, email, and chat

- Respond to customer inquiries in a timely and professional manner




- Provide information about company products and services
- Assist customers with order management and issue resolution
- Collaborate with other team members to ensure overall customer satisfaction
- Maintain accurate records of customer interactions
- Identify opportunities for process improvement in customer service operations
- Stay up-to-date on company policies and procedures
- Meet or exceed performance goals related to customer satisfaction and response times
- Work flexible hours as needed to accommodate customer needs.

Designation

Customer Service Representativ

Key Skills

Communication SkillsCustomer CareEnglish Proficiency

Industry

Telecom

Functional Area

Operations

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Customer Service Representativ (Mumbai)
🏢 Worqz Consultant
📍 Mumbai