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Orange HR is seeking a dedicated Customer Service representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients, addressing inquiries and concerns through various communication channels.

Key duties include handling incoming calls, emails, and messages promptly and professionally, resolving customer issues efficiently, and maintaining a positive and solution-oriented attitude at all times. This role requires robust communication skills, attention to detail, and the ability to work well under pressure. If you are a team player with a passion for assisting customers and solving problems, we want to hear from you. Join our dynamic team and help us continue to provide outstanding service to our clients.

- Provide exceptional customer service support via phone, email, and chat

- Assist customers with inquiries, complaints, and product information
- Handle customer escalations and resolve issues in a timely and professional manner
- Maintain a positive and empathetic attitude towards every customer interaction




- Work closely with other departments to ensure customer satisfaction
- Keep detailed records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate teams
- Meet or exceed customer service KPIs and goals
- Stay current with product knowledge and company updates
- Collaborate with team members to improve overall customer service experience.

Shift: US/ UK / Australia shifts

- 5 days working
- 2 rotational off
- Transportation available
- Excellent English communication

Salary: Max 20 to 51k inhand (Salary will be depdn on communication and experience and last drawn)

Shift: 24/7 shifts any 9 hrs working

Designation

Customer Service

Key Skills

BPOCold CallingCustomer CareCustomer Care ExecutiveCustomer ExperienceCustomer HandlingCustomer ServiceCustomer Service AssociateCustomer Service RepresentativeInternational Customer Support

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Service (Mumbai)
🏢 Orange Hr
📍 Mumbai