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Join the Trufind team as a Full Time Customer Service Manager on Erekrut, specializing in Customer Service Manager in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

- Manage a team of customer service representatives to ensure exceptional service delivery

- Develop and implement strategies to improve customer satisfaction and retention
- Handle escalated customer issues and provide timely resolutions
- Monitor and analyze customer service metrics to identify areas for improvement
- Train and coach team members to enhance their skills and performance
- Collaborate with other departments to address customer feedback and implement improvements
- Assist in the development and implementation of company policies and procedures




- Conduct regular performance evaluations and provide feedback to team members
- Stay up-to-date on industry trends and best practices in customer service management
- Solid communication, problem-solving, and leadership skills required

Requirment: We require Banking Candidates

Designation

Customer Service Manager

Key Skills

Banking expertiseBanking OperationsBanking SupportCustomer AssistantCustomer CareCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer Queries HandlingCustomer RelationsCustomer Relationship ManagementCustomer Relationship Management (CRM)Customer ServiceCustomer Service AssociateCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportEffective communication

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Service Manager (Andhra Pradesh)
🏢 Trufind
📍 Andhra Pradesh