Customer Service Manager_R_WBG Operations (Ops)-Customer Service Desk_Mumbai - Manage and oversee customer service operations to ensure high-quality support.
- Lead and coordinate the customer service desk activities.
- Responsible for handling customer queries and resolving issues efficiently.
- Work closely with operations teams to streamline processes and improve customer satisfaction.
- Ensure timely and effective communication with customers.
- Monitor team performance and implement improvement strategies.
- Maintain records and reports related to customer service activities.
- Collaborate with cross-functional teams to enhance service delivery.
- Drive initiatives to improve customer experience and operational efficiency.
- Uphold company policies and standards in all customer interactions.
📌 Customer Service Manager (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
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