Customer Service Manager_R_WBG Operations (Ops)-Customer Service Desk_Delhi - Responsible for managing customer service operations and leading the customer service desk.
- Oversee daily activities to ensure high-quality service delivery and customer satisfaction.
- Coordinate with various teams to resolve customer issues efficiently.
- Manage and mentor customer service staff to improve performance.
- Ensure adherence to company policies and operational standards.
- Handle escalations and complex customer queries.
- Maintain records and generate reports related to customer service metrics.
- Work closely with operations teams to streamline processes and enhance service quality.
📌 Customer Service Manager (New Delhi)
🏢 Kotak Mahindra Bank
📍 New Delhi
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