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Join the team as a Full Time Customer Relationship Executive on Erekrut, specializing in Customer service in the Logistics industry. We are seeking talented individuals with a passion for EXIM logistics and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

· DAILY TALLY CALLING TO ALL EXISTING & NEW CUSTOMERS TO GENERATE NEW INQUIRIES.

· CONDUCTING MARKET RESEARCH ON RIVAL PRODUCTS.

· ACTIVELY SEEKING OUT RECENT SALES OPPORTUNITIES THROUGH COLD CALLING, NETWORKING

· SETTING UP MEETINGS WITH POTENTIAL CLIENTS AND LISTENING TO THEIR WISHES AND CONCERNS

· WORKING WITH THE SALES TEAM TO DEVELOP TARGETED SALES STRATEGIES.

· ANSWERING CLIENT QUERIES ABOUT PRODUCT SPECIFICATIONS AND USES.

· TRACKING SALES DATA TO ENSURE THE COMPANY MEETS SALES QUOTAS.

· CREATING AND PRESENTING SALES PERFORMANCE REPORTS.





· FOLLOW UP WITH CREDIT CUSTOMER FOR OUTSTANDING PAYMENT.

· DEVELOP AND MAINTAIN STRATEGIC LONG-TERM TRUSTING RELATIONSHIPS WITH HIGH VOLUME CLIENTS

· SUGGEST SOLUTIONS THAT ANSWER CLIENTS’ NEEDS AND WANTS.

· ESTABLISH AND SET UP KPIS /REPORTS FOR SHARING WITH INTERNAL & EXTERNAL CLIENTS.

· RESOLVING ISSUES OF THE CLIENTS IN REGARDS TO THE ACCOUNTS

· ACTING AS A POINT OF CONTACT BETWEEN THE CLIENTS AND THE INTERNAL TEAM

· TAKING FEEDBACK FROM THE CLIENTS AND WORKING ON THEM

Designation

Customer service

Key Skills

Communication SkillsCustomer RelationsCustomer Service

Industry

Logistics

Functional Area

EXIM logistics

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Home

Assessment Details

Customer Relation Executive Quiz

30 Minutes

📌 Customer service (Mumbai)
🏢 Intercont Freight Liner
📍 Mumbai