Key Responsibilities

- Manage customer orders from receipt and validation through shipment and final delivery.

- Process orders through SAP, CRM, EDI, or approved manual channels.

- Validate pricing, product availability, lead times, minimum-order requirements, and commercial terms.

- Create and maintain Sales Orders and Purchase Orders in SAP.

- Communicate order confirmations and committed delivery dates to customers.

- Act as the primary point of contact for assigned distributors and customers.

- Provide proactive updates on stock availability, shipment status, delays, and delivery timelines.

- Manage customer queries, complaints, claims, and service requests.

- Coordinate with factories, freight forwarders, warehouses, and logistics partners.

- Support shipment bookings, container planning, loading priorities, customs clearance, and delivery milestones.

- Prepare and review export documents including commercial invoices, packing lists, certificates of origin, health certificates, and shipping instructions.

- Maintain accurate customer, order, and shipment data in SAP and CRM systems.

- Prepare operational reports and monitor open orders, backlog, service performance, shipment status, and complaints.

- Support process improvement, automation, and standardisation initiatives.



Customer_Service_Executive_MEA_… Customer_Service_Executive_MEA_…

Requirements

- 3–5 years of experience in

Customer Service, Order Management, Logistics, or Supply Chain

.

- Experience in

FMCG, food, confectionery, or export operations is preferred.

- Experience supporting international distributors or multi-market operations is advantageous.

- Working knowledge of

SAP

, particularly SD/MM transactions.

- Robust Microsoft Excel skills; Power BI exposure is preferred.

- Experience with CRM platforms and order-management workflows.

- Good understanding of export documentation and international shipping processes.

- Strong understanding of supply chain and customer-service fundamentals.

- Excellent coordination, communication, and problem-solving skills. Customer_Service_Executive_MEA_…

LinkedIn Skills

Order Management, Customer Service, Supply Chain, Logistics Coordination, Export Operations, SAP SD, SAP MM, CRM, International Shipping, Export Documentation, Order Fulfilment, Shipment Coordination, Distributor Management, Customer Relationship Management, Sales Order Processing, Purchase Orders, Freight Forwarding, Customs Clearance, Inventory Coordination, Backlog Management, Microsoft Excel, Power BI, FMCG, Supply Chain Planning.

📌 Customer Service Executive – Supply Chain / Order Management (India)
🏢 TASC Outsourcing
📍 India