We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in the Mumbai region. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction. This role is perfect for individuals who are passionate about helping others and possess strong communication skills.

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions in the company database.
- Collaborate with other departments to resolve customer issues and improve service delivery.
- Provide feedback to management on customer trends and areas for improvement.




- Ensure compliance with company policies and procedures while handling customer requests.

Required Skills

- Strong customer service and support skills.
- Proficiency in MS Office applications, including Word and Excel.
- Familiarity with MIS and back office operations.
- Educational qualifications such as a diploma or HSC.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team setting and handle multiple tasks simultaneously. If you are a motivated individual looking to start your career in customer service, we encourage you to apply. Join us in delivering outstanding service to our customers and contributing to our company's success.

This job is provided by Shine.com

📌 Customer Service Executive (Mumbai)
🏢 Konverge Technologies
📍 Mumbai