We are seeking a motivated and enthusiastic Customer Service Executive to join our team in Pune. This role is ideal for fresh graduates looking to start their career in the BPO industry. As a Customer Service Executive, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting customers with their inquiries and issues.

Key Responsibilities

- Manage incoming calls and customer inquiries in a professional manner.
- Provide accurate information regarding products and services.
- Handle customer complaints and resolve issues effectively.
- Conduct outbound calls to follow up with customers and gather feedback.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.





Required Skills

- Excellent communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced workplace and handle multiple tasks.
- Basic computer skills and familiarity with call center software.
- A positive attitude and willingness to learn. If you are a fresher graduate with a passion for customer service and are looking to build a career in the BPO sector, we encourage you to apply. Join us in delivering outstanding service to our customers and be a part of our dynamic team.

This job is provided by Shine.com

📌 Customer Service Executive (Pune)
🏢 Job Junction
📍 Pune