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Are you a talented Customer Service Executive adept in both inbound and outbound support? Join Mars Consultancy and elevate your career. Apply now on Erekrut.

- Provide excellent customer service through inbound and outbound calls

- Resolve customer inquiries and complaints in a timely and skilled manner
- Receive and process orders, returns, and exchanges
- Actively listen and identify customer needs to provide appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
- Stay updated on product knowledge and company policies
- Maintain a positive, empathetic, and patient attitude towards customers
- Meet and exceed performance goals and targets

- Handle high volume of calls while maintaining high quality of service

Designation

Customer Service Executive (Inbound and Outbound)

Key Skills

Customer ServiceInbound Sales

Industry

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

Assessment Details

Inbound Process Executive Quiz

30 Minutes

📌 Customer Service Executive (Inbound and Outbound) (Navi Mumbai)
🏢 Mars Consultancy
📍 Navi Mumbai