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As a Customer Service representative at Elevate X Solutions, you will be responsible for providing exceptional assistance to clients and customers through various communication channels. You will handle inquiries, complaints, and requests with professionalism and efficiency, aiming to ensure high levels of customer satisfaction.

Your responsibilities will include resolving issues in a timely manner, escalating complex problems to the appropriate department, and maintaining accurate records of interactions. The ideal candidate will have excellent communication skills, a positive attitude, and a strong customer-centric approach. If you are passionate about delivering exceptional service and building positive relationships with customers, we invite you to join our team at Elevate X Solutions.

- Provide exceptional customer service via phone, email, and chat

- Handle customer inquiries and provide information about services
- Assist customers with billing and account inquiries
- Resolve customer complaints in a professional and timely manner




- Collaborate with other departments to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Meet performance metrics for efficiency and customer satisfaction
- Work effectively in a team environment
- Versatile work schedule with occasional weekend and evening shifts.

Shift: 6 days working / rotational shifts

Location: Sec 19/20 gurgaon

Salary - 16-25 k in hand based on experience and communication skills.

Designation

Customer Service

Key Skills

BPOCall CenterCall Center OperationsCall HandlingCalls HandlingCold CallingCustomer RetentionCustomer ServiceCustomer Service AssociateCustomer Service ExcellenceCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer Support ExecutiveDomestic BPODomestic CallingEffective communication

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Customer Service (Delhi)
🏢 Elevate X Solutions
📍 Delhi