01 Oct
|
JobTrade
|
Bengaluru
01 Oct
JobTrade
Bengaluru
Job Purpose Service Coordinator Executive will be responsible for managing customer and dealer complaints from complaint registration to final resolution and closure . The candidate will verify order and product details, identify the nature of the complaint, coordinate with internal departments and technicians, arrange rectification/replacement wherever required, follow up with customers/dealers, and ensure timely closure. . Excellent communication and customer-handling skills
- Strong follow-up and coordination skills
- Good problem-solving ability
- Basic technical understanding
- Ability to coordinate with technicians
- Positive knowledge of Excel / Google Sheets
- ERP/CRM/service-management software experience preferred
- Strong documentation and reporting skills
- Ability to manage multiple complaints simultaneously
- Ability to work under pressure and meet deadlines
- Proactive and responsible approach
📌 Customer Service Coordinator (Bengaluru)
🏢 JobTrade
📍 Bengaluru