Company Description Salt World is a wellness destination focused on promoting happiness, joy, and relief from physical and emotional discomfort through natural, non-invasive therapies. The center offers Salt Therapy (Halotherapy) and Float Therapy (Sensory Deprivation / Zero-gravity Float Tank) as effective and effortless treatments. It houses Asia’s largest float tank, designed to comfortably accommodate couples for shared relaxation experiences.

Salt Therapy supports drug-free relief for various respiratory and skin concerns across age groups, while Float Therapy (REST) provides deep relaxation in a reduced-stimulus, zero-gravity environment. Salt World continues to expand its offerings and reach, guided by a commitment to holistic well-being and customer care.

Role Description The Customer Service Associate is a full time, on-site role based in Bengaluru South, responsible for delivering a positive and reassuring experience to all visitors and clients at Salt World. Day-to-day responsibilities include welcoming guests, explaining therapy offerings and session procedures, assisting with bookings, managing appointments, and responding to inquiries in person, over the phone, and via digital channels. The role involves handling check-in & check-out processes and maintaining accurate customer records to ensure smooth session flow.

The Customer Service

Associate will address customer concerns,



support post-session feedback collection, and promote membership or package options as appropriate. This role requires consistent professionalism, empathy, and attention to detail to uphold Salt World’s wellness-focused brand and service standards.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries, bookings, and issue resolution effectively.
- Candidates should possess abilities in Customer Experience and Customer Satisfaction to ensure each guest feels heard, cared for, and valued throughout their visit.
- Candidates should possess professional Phone Etiquette and clear communication skills for handling calls and messages in a courteous, efficient manner.
- Candidates should possess basic computer literacy, including familiarity with scheduling tools, CRM or booking systems, and email communication.
- Relevant experience in hospitality, wellness centers, healthcare reception, or retail customer-facing roles is beneficial.
- Ability to work flexible hours, including weekends and evenings as needed, and to manage periods of high customer volume calmly.
- Strong interpersonal skills, a patient and empathetic demeanor, and a service-oriented mindset are essential.
- Minimum high school diploma or equivalent; additional training in customer service or wellness-related fields is an advantage.

📌 Customer Service Associate (India)
🏢 SALT WORLD
📍 India