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The Customer Service Associate at our International BPO will be responsible for providing exceptional customer service to clients around the world. Duties include handling inbound and outbound calls, resolving customer inquiries and issues, and promoting products and services. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset.

Previous experience in a customer service role is preferred, but training will be provided. This position offers opportunities for advancement and professional development in a dynamic and multicultural work environment. Join our team and help us deliver outstanding service to our global clientele.

- Provide exceptional customer service to clients via phone, email, and chat

- Address customer inquiries and resolve any issues or complaints in a qualified manner
- Utilize knowledge of products and services to provide accurate information and support




- Assist customers with placing orders, tracking shipments, and processing returns
- Ensure customer satisfaction by going above and beyond to meet their needs
- Collaborate with other team members to improve processes and enhance the customer experience
- Maintain accurate records of customer interactions and transactions
- Stay current on company policies, promotions, and service offerings
- Meet and exceed performance goals, including response time and customer satisfaction ratings
- Willingness to work flexible hours, including evenings and weekends.

Designation

Customer Service Associate

Key Skills

CommunicationCommunication SkillsCustomer CareEnglish Language

Industry

BPO

Functional Area

Banking

Employment Type

Full Time

Education

11th to 12th

Job Type

Work From Office

📌 Customer Service Associate (Mumbai)
🏢 INTERNATIONAL BPO
📍 Mumbai