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Join Hiresoft as a Customer Service Associate! Apply now on Erekrut for an exciting prospect to interact with customers and provide top-notch service.

- Provide exceptional customer service by responding to inquiries via phone, email, and chat

- Assist customers with troubleshooting technical issues related to software and digital products
- Process orders, returns, and exchanges in a timely and professional manner
- Collaborate with cross-functional teams to resolve customer issues and escalations
- Maintain accurate records of customer interactions and transactions
- Identify opportunities to improve processes and enhance the customer experience
- Stay updated on product knowledge and industry trends to better assist customers

- Meet or exceed key performance indicators such as response time and customer satisfaction ratings.

Designation

Customer Service Associate

Key Skills

Communication SkillsCustomer Service AssociateMultitaskingProblem Solving

Industry

Functional Area

Recruitment

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

Assessment Details

Customer Care Executive Quiz

30 Minutes

📌 Customer Service Associate (Gurugram)
🏢 Hiresoft
📍 Gurugram