Customer Support Executive

Job Title: Customer Support Executive – Complaints & Queries

Process Name: Customer Experience & Complaint Resolution Process

Location: Vasai / Office-based

Working Days: Monday to Saturday (6 days)

Timing: 9:00 AM – 6:00 PM

Salary Range: Best As Per Industry

About Company:

Digital India Tech Pvt. Ltd. is a fast-growing organization providing customer support and verification solutions to leading brands across India. We focus on quality service delivery, process compliance, and career growth opportunities for our employees.

Job Responsibilities:

- Handle inbound and outbound calls related to customer complaints and service queries
- Understand customer issues and provide accurate and timely resolutions
- Coordinate with internal departments to close complaints within TAT
- Maintain proper call notes and update customer details in CRM




- Ensure high customer satisfaction and professional communication
- Follow company SOPs and escalation matrix

Eligibility Criteria:

- Minimum 12th pass / Graduate
- Valuable Hindi communication (English basic required)
- Customer-friendly attitude with problem-solving skills
- Basic computer knowledge (CRM, MS Excel, calling systems)
- Freshers & experienced candidates can apply

Key Skills Required:

- Customer handling
- Complaint management
- Call etiquette
- Active listening
- Basic documentation

For More Detail Contact (phone hidden) – Victor | [email protected] Pay: ₹12,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Customer Service Assistant (Vasai-Virar)
🏢 Digital India Tech
📍 Vasai-Virar