Company Description

TraviYo is a one-stop solution for travel professionals, providing integrated technology, marketing, and mentorship services. The company focuses on helping travel businesses transition from offline to online, enabling them to streamline operations and reach a wider audience. TraviYo’s platform is designed to support travel companies in improving customer experiences and optimizing business performance.

Team members work closely with travel professionals, contributing to the growth and digital transformation of the travel industry.

Role Description The Customer Retention Executive is a full-time, on-site role based in Noida, responsible for maintaining robust relationships with existing customers and improving overall retention. Day-to-day tasks include handling customer queries, resolving issues promptly, and ensuring a positive experience with TraviYo’s products and services. The role involves monitoring customer accounts, identifying risks of churn, and implementing strategies to increase engagement and satisfaction.

The Executive will collaborate with support, sales, and product teams to gather feedback, suggest improvements,



and proactively communicate updates or new features to customers. Regular follow-ups, documentation of interactions, and preparation of retention reports are also part of the role.

Qualifications

- Strong Customer Satisfaction focus, with a track record of building long-term client relationships.
- Customer Support and Customer Service skills to handle inquiries, manage complaints, and provide timely resolutions.
- Effective Communication abilities, including clear verbal and written communication and active listening.
- Analytical Skills to interpret customer data, identify trends, and support retention strategies.
- Experience in client-facing roles, preferably in SaaS, travel, or related sectors.
- Ability to work on-site in Noida and collaborate with cross-functional teams.
- Proficiency in CRM tools and basic office software (e.g., email, spreadsheets, documentation).
- Bachelor’s degree in Business, Marketing, Tourism, or a related field, or equivalent practical experience.

📌 Customer Retention Executive (Noida)
🏢 TraviYo
📍 Noida