Profile: Customer Representative

Experience

- 1–3 years in a customer service, front-office, or patient relations role (healthcare background preferred but not mandatory)
- Freshers with solid communication skills may also be considered

Roles:
- Act as the primary point of contact between patients/attendants and hospital departments
- Handle patient queries, complaints, and feedback with empathy and professionalism
- Coordinate with doctors, nursing staff, and administration to ensure smooth patient experience
- Assist patients and families with admission, discharge, and billing-related queries
- Maintain patient satisfaction records and escalate unresolved issues to management
- Handle night-shift emergency coordination and communication
- Ensure timely follow-ups with patients/attendants as required

Qualification:
- Graduate in any discipline (preference for Hospital Administration, Mass Communication, or related field)
- Basic computer proficiency (MS Office, hospital management software a plus)
- Fluency in local language and English/Hindi

📌 Customer Representative-Hospital-Surat-4.2 LPA
🏢 Seva Hospital
📍 Surat