Job Summary

We are looking for a customer-focused and proactive Customer Relationship Manager to manage client relationships, ensure customer satisfaction, and provide seamless support throughout the property-buying journey, from booking to possession.

Key Responsibilities

- Manage customer relationships from booking to possession and post-sales support.

- Handle customer queries, complaints, and concerns professionally and ensure timely resolution.

- Coordinate with the sales, legal, finance, and construction teams to ensure smooth customer service.

- Maintain regular communication with customers regarding project updates, payment schedules, and possession timelines.

- Monitor payment follow-ups, documentation, agreements, and registration processes.

- Conduct customer feedback surveys and implement measures to improve customer satisfaction.

- Maintain customer databases, CRM systems, and generate regular MIS reports.

- Coordinate site visits, possession handovers, and customer meetings.





- Build long-term customer relationships to encourage referrals and repeat business.

Required Skills

- Excellent communication and interpersonal skills.

- Solid customer service and problem-solving abilities.

- Knowledge of real estate sales processes, documentation, and possession procedures.

- Proficiency in MS Excel, CRM software, and customer management systems.

- Strong coordination, follow-up, and organizational skills.

Educational Qualification

- Bachelor's degree in Business Administration, Marketing, or a related field.

Preferred Candidate Profile

- 2-5 years of experience in customer relationship management, preferably in the real estate industry.

- Experience handling customer queries, post-sales activities, and possession coordination.

Location - Navi Mumbai,Thane,Mumbai ,All AREAS

📌 CUSTOMER RELATIONSHIP MANAGER REAL ESTATE (Mumbai)
🏢 Caliber Organisation
📍 Mumbai